Terms of Use

By using hellobills.co.uk ("the site", "hellobills"), you agree to these terms. If you do not agree, please do not use the site.

About hellobills

hellobills is a free information website that provides guides, comparisons, and deal recommendations to help UK households understand and reduce their household bills. The site is operated from the United Kingdom.

Information only, not advice

All content on hellobills is provided for general informational purposes only. It does not constitute financial, legal, tax, or other professional advice. In particular:

We do not provide regulated financial advice as defined by the Financial Conduct Authority (FCA). Content about insurance, energy switching, and other financial products is informational only.

We do not provide legal or tax advice. Content about council tax banding, discounts, and exemptions is based on publicly available guidance and may not reflect your specific circumstances.

You should always verify information independently and seek qualified professional advice before making financial decisions. We recommend checking directly with the relevant regulator (Ofgem, Ofcom, Ofwat, FCA, HMRC, or your local council) for the most current information.

Accuracy and currency

We make reasonable efforts to ensure the information on hellobills is accurate and up to date. We source data from official UK regulators and update content regularly. However, prices, tariffs, regulations, and deals change frequently. We cannot guarantee that every figure is current at the moment you read it.

Each article and deal page displays a "last updated" date. If a page has not been updated recently, the information may no longer be accurate.

Affiliate links and advertising

hellobills contains affiliate links and display advertisements. When you click an affiliate link and complete a transaction, we may earn a commission at no extra cost to you. Advertising is provided through Google AdSense.

Affiliate relationships do not influence our editorial content. For full details, see our Affiliate Disclosure.

Third-party websites

hellobills links to third-party websites including energy comparison sites, broadband providers, insurance platforms, and government resources. We are not responsible for the content, accuracy, privacy practices, or availability of these external sites. Visiting a third-party site is at your own risk and subject to that site's own terms and policies.

Intellectual property

All original content on hellobills (text, graphics, logos, page design) is owned by hellobills or used under licence. You may not reproduce, distribute, or republish any content without written permission, except for personal, non-commercial use or as permitted by UK copyright law (e.g. fair dealing).

Data sourced from Ofgem, Ofcom, Ofwat, the FCA, HMRC, and other public bodies is used in accordance with the Open Government Licence where applicable and is attributed to the relevant source.

Limitation of liability

To the fullest extent permitted by law, hellobills and its operators shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from your use of the site or reliance on any information provided.

This includes, without limitation, any financial loss from switching providers, missing a deadline, or acting on information that has since changed. Nothing in these terms excludes liability for fraud or for death or personal injury caused by negligence.

Availability

We aim to keep hellobills available at all times but do not guarantee uninterrupted access. The site may be temporarily unavailable for maintenance, updates, or reasons beyond our control.

User conduct

You agree not to use the site in any way that is unlawful, harmful, or that could damage, disable, or impair the site. Automated scraping, data harvesting, or any attempt to interfere with the site's operation is prohibited.

Changes to these terms

We may update these terms from time to time. The "last updated" date at the top reflects the most recent version. Continued use of the site after changes constitutes acceptance of the revised terms.

Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you have any questions about these terms, please contact us via our contact page.